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How long will it take for my
order to be delivered?
This will depend on the product
and whether it is being produced locally or overseas (indent).
Local production is usually around 2 weeks, and overseas production
can be anything from 4 weeks via Air to 12 weeks by sea freight. We
will advise you of the lead time at the time of
ordering.
Do you have a
catalogue?
We have over 100 different
catalogues covering many product categories, we also source custom
designed products. There are simply too many products to put into
one catalogue so we don't try to. The best way to find the right
promotional product for your campaign is to talk to us about what
you are trying to achieve and we can make some recommendations that
are specific to your needs.
Can i get
samples?
Yes we can supply you with samples in most cases, we will issue
a pro-forma invoice for the samples which is only payable if the
samples are not returned or returned damaged.
What branding methods do you offer?
Embroidery, Pad printing, Offset printing, Screen printing,
Laser engraving and embossing. We will advise you the best method
for your chosen products.
What artwork formats do you accept?
For embroidery Jpeg files or hard copy such as business cards,
letterheads etc will suffice. For all other branding methods
preferred formats are EPS, Illustrator, photo shop or corel draw.
Note: all files should be vector art with text saved as curves and
resolution at least 300 DPI.
What if i don't have the artwork in the above
formats?
In most cases if your graphic designer does not have the
artwork, if you can obtain the artwork from your current stationary
printer they will usually have it in the right format. However if
you still have no success we can redraw the artwork for a small
fee.
Can i order different coloured products with the same print
or the same coloured product with different coloured
prints?
Yes in most cases this possible, in the case of differnt
coloured prints there may be an extra charge for changing machine
settings we will advise you of any extra cost at time of
ordering.
What methods of payments do you accept ?
Cheque, credit card (B/card, M/card or Visa) cash, online bank
transfers.
Can i get a credit account?
Yes ask our account dept to send you a credit application form.
Once we receive the completed form we will advise you of the
outcome. Note this may take up to 2 weeks.
Ask a question?
Simply email us
with your question even if you are not a current client feel free
to ask us any questions you have and we will answer you
promptly.
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